1. INTRODUCTION

 

This document and all documents referred to herein set out the Terms and Conditions governing your use of the www.bubo.es website (the "Website") and your purchase of products from the Website. Please read these Terms and conditions of purchase, our Cookie Policy and our Privacy policy carefully before using this Website. By using this Website or placing an order through this Website, the web user ("User") agrees to be bound by these Terms of Purchase and our Privacy and Cookie Policies. For any question related to the above documents, the User can contact us through our e-mail bubo@bubo.es

 

2. OUR DATA

 

Purchases made on this Website are made under the name Bubó by EL BON SUCRE, S.L. (hereinafter "Bubó") as a Spanish company with registered office at Avenida Marina 74-76, 08830 Sant Boi de Llobregat, Barcelona, Spain, registered in the Mercantile Register of Barcelona, Volume 32180, Folio 219, Page B-209620, inscription 1 and with CIF B62119755 with telephone +34 93 630 57 87 and email bubo@bubo.es

 

3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE

 

The information or personal data provided by the User will be treated under the provisions of the Privacy Policy and Cookies. By using this Website, the User consents to the processing of such information and data and declares that all information or data provided are truthful and correspond to reality.

 

4. USE OF OUR WEBSITE

 

By using this Website and placing orders through it, the User agrees to:

 

To make use of this Website only to make legally valid inquiries or orders.

Not to place any false or fraudulent order. If it could reasonably be considered that such an order has been placed, we will be authorized to cancel it and inform the relevant authorities.

To provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the necessary information, we will not be able to process your order.

By placing an order through this Website, the User declares to be over 18 years of age and to have legal capacity to enter into contracts.

Registered users may issue comments or reviews about the purchase made or the experience obtained. Bubó reserves the option to delete those comments that are inappropriate or offensive and eliminate all comments from unauthorized mass mailings of the spam type that seek to invade the Website.

 

5. SERVICE AVAILABILITY

 

The items offered through this Website are only available for shipment in Spain (only peninsula) and the European Union. If you wish to place an order from this Website with shipping to another country, please contact our email bubo@bubo.es to comment it beforehand.

 

6. HOW TO PLACE AN ORDER

 

To place an order, the User must select all the products and the quantity desired to add them to the cart. By clicking on "Checkout" the User will go to the Cart page where he/she will be able to see all the items he/she has selected. Here you will be able to modify or cancel the products you wish to purchase and the possibility to use a promotional code. Clicking again on "Checkout" will take the User to the Checkout page where he/she will have to fill in his/her data, billing and delivery addresses, shipping and payment methods. Once you have entered all the data and accepted our Terms of Purchase and Privacy Policy, by clicking on Accept payment, you will receive an email acknowledging receipt of your order with the corresponding Order Confirmation.

 

7. TECHNICAL MEANS TO CORRECT ERRORS

 

If the User detects that there has been an error when entering his/her data during registration on this Website, he/she may modify them in the "My Account" section. In any case, the User will be able to correct errors related to the personal data provided during the purchase process by contacting us at bubo@bubo.es

 

During the purchase process, confirmation windows are displayed in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Likewise, this Website offers the details of all the articles that you have added to your basket during the purchase process so that before making the payment the User will be able to modify them. If the User detects an error in his order after the completion of the payment process, he should immediately contact us at bubo@bubo.es to correct the error.

 

8. AVAILABILITY OF PRODUCTS

 

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount that the User may have paid.

 

9. DELIVERIES

 

The User must specify the delivery address for each order. Otherwise, the address with which the User registered on the Website will be used.

 

The User must indicate the date and time interval of delivery of the order. Bubó will do its best to carry out the delivery in the requested conditions. Otherwise, Bubó will indicate to the User the definitive date and time.

 

If no date and time of delivery are specified, Bubó will deliver depending on the stock or the manufacturing time of the product.

 

If we can't deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also contact the User explaining where your order is located and how to have it reshipped. If the User or the indicated recipient will not be at the place of delivery at the agreed time, please contact us beforehand at bubo@bubo.es to arrange delivery on another day.

 

For these Conditions of Purchase, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which the User or a third party indicated by him acquires the material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.

 

Bubó shall not assume any liability for any damage or loss arising from delays in the requested deliveries.

 

10. SHIPPING RATES

 

All orders over 40€ will benefit from free shipping in the metropolitan area of Barcelona.

 

All orders under 40€ that are delivered to the customer's address within the metropolitan area of Barcelona will be charged 7,5€ per order for shipping.

 

All orders over 90€ will have free shipping in Spain (only peninsula). Purchases under 90€ will be charged 7,5€ per order for shipping.

 

For international destinations, all orders over 150€ will have free shipping in the European Union. Purchases under 150 € will be charged 15€ per order for shipping. For shipments to other countries, the User must contact our email bubo@bubo.es and we will tell you about it.

 

The shipping rates indicated in these Conditions of Purchase are merely informative and will always prevail those indicated on the Website in your purchase procedure.

 

11. TRANSFER OF RISK AND OWNERSHIP

 

The risks of the products shall be borne by the User from the time of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery (as defined in clause 9 above), if this takes place at a later time.

 

12. PRICE AND PAYMENT

 

The prices of the Website are expressed in Euros (€) and include taxes, unless by legal requirement, especially concerning VAT, a different matter is indicated and applied. Shipping costs, if any, are also included. Prices may change at any time, but possible changes will not affect orders placed in which Bubó has sent an Order Confirmation.

 

Once the user has selected all the items you wish to purchase, these will be added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Likewise, during the purchase process, before making the payment, you will be able to modify the data of your order. Besides, if you are a registered User, you have a detail of all orders placed in the section My Account.

 

The accepted means of payment will be by credit or debit card type Visa or Mastercard. To ensure the security and confidentiality of all credit or debit card data of the User, Bubó has the integration in the PAYCOMET application to which it links a user ID to an account within payments where they are associated with the stored card data. This way we guarantee a clean and secure process. For more information about the payment platform, you can visit the web www.paycomet.com

 

Credit or debit cards will be subject to checks and authorizations by the issuing bank, if such entity does not authorize the payment, Bubó will not be responsible for the possible cancellation.

 

At all times the User confirms that the payment method used is his and is responsible for it at all times, being able to delete or change it whenever he wishes.

 

13. VALUE ADDED TAX AND INVOICING

 

Following the provisions of Article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the delivery of the items shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.

 

For orders destined for the Canary Islands, Ceuta and Melilla or a non-EU country, deliveries will be exempt from VAT, without prejudice to the application of the corresponding tax following the regulations in force in each of these territories. In orders destined for a country of the European Union, the invoice will be issued as for a private individual, that is to say, including VAT at the corresponding tax rate. If the User is a company previously registered in the VIES Census (VAT Information Exchange System) or ROI (Register of Intra-Community Operators), he/she must give prior notice before purchasing so that the invoice is issued without VAT.

 

The User may request the corresponding invoice if he/she expressly authorizes us to issue it in electronic format, or he/she may indicate at any time his/her wish to receive the invoice in paper format, in which case, we will issue and send the invoice in this format. You may request it by contacting us at bubo@bubo.es indicating the details of the purchase made.

 

14. RETURNS POLICY

 

Under Article 103 of Royal Legislative Decree 1/2007 of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, given the nature of the products purchased, we inform that refrigerated, frozen or other perishable products that may deteriorate or expire quickly, as well as those sealed products that are not suitable to be returned for reasons of health protection or hygiene, will be excluded from the general regime of withdrawal. Nevertheless, Bubó offers the possibility to accept their return, provided that it is made within twenty-four (24) hours after delivery.

 

To exercise the right of withdrawal, you must notify us within the indicated period to bubo@bubo.es, indicating the purchase information.

 

Bubó will refund all payments received including delivery costs to the initial delivery address (except for the additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method offered by us). We will proceed to make such a refund using the same means of payment used by the User for the initial transaction, unless you indicate otherwise.

 

If the return is by courier/courier, the User shall bear the direct cost of returning the goods. No costs will be incurred if the return is made by the User personally in our bakery in Barcelona.

 

Notwithstanding the foregoing, we may withhold the corresponding refund until we have received all the goods.

 

15. LIABILITY AND DISCLAIMER OF LIABILITY

 

Except as otherwise expressly provided in these Terms and Conditions of Purchase, our liability in connection with any product purchased on our Website shall be strictly limited to the purchase price of such product.

 

Due to the open nature of this Website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this Website unless otherwise expressly stated herein.

 

16. INDUSTRIAL AND INTELLECTUAL PROPERTY

 

The User acknowledges and agrees that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of this Website correspond at all times to Bubó or to those who granted us license for its use. The User may make use of such material only in the manner expressly authorized by us or by those who granted us license for its use. This does not prevent you from using this website to the extent necessary to copy information about your order or contact details.

 

17. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

 

The User shall not misuse this Website by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or damaging programs or material. The User shall not attempt to gain unauthorized access to this Website, the server on which this page is hosted or any server, computer or database related to this Website. The User agrees not to attack this Website through a denial of service attack or a distributed denial of service attack.

 

The breach of this clause could lead to the commission of infractions typified by the applicable regulations. Bubó will report any breach of such regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker.

 

Also, in case of breach of this clause, the User will immediately cease to be authorized to use this Website.

 

Bubó will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data or materials as a result of the use of this Website or the downloading of content from it or to which it redirects.

 

18. LINKS FROM OUR WEBSITE

 

If this Website contains links to other web pages and materials from third parties, such links are provided for informational purposes only, without us having any control over the content of such web pages or materials. Therefore, Bubó will not accept any responsibility for any damage or loss derived from their use.

 

19. WRITTEN COMMUNICATIONS

 

Applicable law requires that some of the information or communications we send be in writing. By using this Website, the User accepts that most of such communications with us will be electronic. We will contact you by e-mail or telephone. For contractual purposes, you consent to use these means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirement that they be in writing. This condition shall not affect your statutory rights.

 

20. EVENTS BEYOND OUR CONTROL

 

Bubó shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond our reasonable control or Force Majeure. Force Majeure is understood as, but not limited to: (i) any event impossible to foresee, or that foreseen or foreseeable, was inevitable, (ii) failures in the supply of electricity or telephone network, (iii) problems or failures in the reception, obtaining or access to the different services by these third parties, (iv) fires, (v) floods or earthquakes, (vi) strikes or labor disputes or other social disorders that prevent the supply of the products. Obligations shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the Force Majeure Event.

 

21. OUR RIGHT TO MODIFY THESE CONDITIONS

 

Bubó reserves the right to modify these Conditions of Purchase or Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend you not to use this Website.

 

22. APPLICABLE LAW AND JURISDICTION

 

The use of this Website and contracts for the purchase of products through this web page shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the Website or such contracts shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

 

If the User is contracting as a consumer, nothing in this clause shall affect the rights recognized as such by current legislation.

 

23. CONTACT

 

Our email bubo@bubo.es is enabled to allow easy and direct access so that the User can submit comments, suggestions, queries or complaints that he/she deems appropriate. For more information please consult the "Contact" section of the Website.

 

Last update: April 8, 2021

 

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